Director of Compliance Operations
Karen Zitouni, BCBA
Karen, with a master’s in Exceptional Education & ABA and 8+ years of experience, is Director of Compliance Operations at Cross River Therapy, ensuring audits, compliance, and quality care.
Karen holds a Master of Arts in Exceptional Education & Applied Behavior Analysis from the University of West Florida and has over eight years of experience in the ABA field.
At Cross River Therapy, Karen serves as the Director of Compliance Operations, overseeing internal documentation audits powered by AI, managing insurance payor audits and medical record requests, and collaborating closely with providers to ensure full regulatory compliance. Guided by state laws, BACB board requirements, and insurance payor guidelines, she develops and implements company standards across all states where Cross River Therapy serves families, ensuring the delivery of high-quality care and ethical practices.
Our Best-In-Class Executive Team
Steven Zauderer
Steven Zauderer, CEO of Cross River Therapy, is a leader in the healthcare industry for over 10 years.
Yitzi Segal
Yitzi is passionate about building employee alignment with company goals to achieve success.
Kristin Randy, BCBA LBA
Kristin has been working with children diagnosed with disabilities in the home, school and clinic settings since 2012.
Kelley Kallon
Kelley Kallon is the Director of Clinical Quality Assurance at Cross River Therapy, where she supports clinicians and ensures high-quality, ethical care.
Courtney Erker-Knappe, BCBA
Courtney received her board certification in August of 2017 and has been practicing as a BCBA since then in all settings.
Cydney Weinstein, BCBA LBA
Cydney is the Director of Operational Training at Cross River Therapy, supporting new staff and providing ABA services in Charlotte.
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Nick Miller, BCBA, LBA
Nick received a Master of Science in Applied Behavior Analysis from Bay Path University and passed his board exam to become a BCBA in July
Veronica Tighe, BCBA
Veronica Tighe values learning and supporting others to achieve their personal, clinical and professional goals.
Pam Rauen
Pam Rauen, a BCBA with 14+ years of experience, is a Clinical Research Trainer who advances clinical excellence through research, education, and professional events.
Karen Zitouni, BCBA
Karen, with a master’s in Exceptional Education & ABA and 8+ years of experience, is Director of Compliance Operations at Cross River Therapy, ensuring audits, compliance, and quality care.
Katie Smith, MA, BCBA, LBA
Katie, a BCBA and LBA since 2020, has experience across settings with ages 2–18 and specializes in behavior reduction. As a clinical trainer, she mentors and supports fellow BCBAs.
Moshe Mandelbaum
Moshe Mandelbaum serves as the Chief Financial Officer of Cross River Therapy where he oversees accounting, tax, financial operations, and growth initiatives.
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